What Our Clients Say About Our Services
I don't know if you are used to positive feed back or not, but here is some...
The computer you custom built me is great! It is everything you promised and more. My wife is pleased in getting her Microsoft Word back and the tips your gave me about dealing with my wife's addiction to AOL email worked out.
Halim did a good job with the installation and in addition to that, he is a fine young man. I would be very happy to work with Realtime Support anytime.
Wanted to let you know what a GREAT HELP Paul was to me when our phone service (Vonage) was out for 10 days. Although I am in Georgia and he is based in California, I believe, Paul was the ONLY person that I could contact to help me get my Vonage service working again. Paul gave me the information I needed to get my phone working and who to contact. I believe we emailed back and forth, 4 or 5 times and he ALWAYS responded immediately.
I have to tell you that when you don't have a phone and can't contact anyone it's NOT a good feeling. So to be able to talk to Paul by email was a great comfort. If you want to learn about good customer service, Paul would be the right person to teach you. I can't tell you how much I appreciate all his help.
You know we usually hear about the mistakes we make, but rarely does anyone commend us for the good things we do. Really, without his help, I probably would have canceled our Vonage service, I was that disgusted with it at the time. THANKS SO MUCH PAUL!! God Bless You.
Sandy Donaldson - Georgia
I just wanted to write and say how pleased I am with
Realtime Support. I began using their services a few years
ago and have never been disappointed. It is rare
to find a business that goes the extra mile for customer
service, and does so with efficiency and integrity. I
highly recommend Realtime Support.
Thank you for all your help and support. I want to
extend my whole hearted thanks to you and your staff of
technicians. Your staff members Bones and Dan
are superb in customer service and helping me with all
my computer needs. You sure know how to hire and interview
these boys!! Also you know how to do customer service and
teach these technicians the same. This is what the world
needs is more customer service oriented individuals like
you.
After having so many problems with other companies with
there online and telephone support, they did not know anything.
I was put on hold for long periods of time and received
a different technician each time. Realtime Support has
been a breath of fresh air. Everytime I called I got a
friendly technician.
Bones came out a couple of years ago
and did a good diagnoses of my Gateway 1 ghz and took it
to the shop and upgraded it to Windows XP with McAfee
and Adware.
Dan came by next and diagnosed several small items and
advised me in a very professional and helpful manner.
Dan
came back by about less then a month ago and diagnosed
my 1 ghz Gateway (in which I had for over 6 years
- which is the life of a PC) and told me the mother
board would not respond to any tests and recommended a
new pc. Realtime Support build me a pc, custom
to my needs, a 2.8 ghz with Pentium D
I am very very happy
with this upgrade which is
very fast. You definitely have my business and
I will recommend you to others. I found you first
In the Downtown Gazette. So Paul, Thanks again and
I am very satisfied and please with your company.
Thanks again
Dear Realtime Support, thought
you'd like to know how much I appreciated your help
with my computer problems. Your
technician Chris was very efficient, knowledgeable,
helpful, polite and nice. Chris is an added plus
to your company. A very satisfied customer.
Thank you for everything.
I am telling EVERYONE about the fantastic work you did
on my computer! It is unbelievable! Not only were you
able to recover and save all my data...it is running
like the wind! Even better than when I first got it!.
I am amazed!
Oddly
enough, the very first night I turned it on a small window
popped up and said Win Tools had an update. I chose to
ignore it since I was so anxious to go online. McAfee
virus scan showed 9 virus trying to come in...and that
Win Tools was a Trojan virus.
I think I would have probably
hauled my computer outside and shot it multiple times
if I had opened that and fried it, again. Since that
first night, the scans have detected nothing. Thank you!
Thank you so much for all your help with my daughter's
computer. It definately was an emergency situation. As
soon as I explained the probelm, you jumped into action
to resolve the probelm as quickly as possible. The
customer service, ease of commication, and the
willingness to go out of the way to make the process
painless was above and beyond. Everything that was promised
to be done was superb!!! In this day and age there
are not many companies that even compare to the quality
of your service. I can't say enough about the quality
of your company. I highly recommend that anyone
with a computer problem, purchase or question to only
deal with YOU! Thank you again Paul, Kelli and
Dan!
I just wanted to tell you I think Realtime Support,
Inc. is great! I
was very pleased
with the service and with your tech - Jack Ngan. He
was very knowledgeable, extremely polite, answered my
endless questions, etc.
I have/will recommend Realtime Support to all my
friends that have any computer needs, troubles or problem.
Thank you again for all your help.
Thanks to great service, support and your product knowledge.
I found Realtime in the yellow pages and made my purchase over the phone. They made everything so easy and clear. I felt they were very trustworthy so I purschase an iMac from them. Special thanks to Paul, Kelli and Eddie. I was given personal service by EVERYONE I spoke with and was never passed off to an answer machine. I was always treated with respect and totally supported with any questions. I think I got more for my money and will never go any where else when I need a technical product or solution. I hope I can bring them more business because they truly deserve a medal for their efforts. Thank you again. I am very happy.
I am writing to praise your expert worker, Josh, for the great job he did last night getting our computer up to speed. He was a pleasure to work with, professional and very good at solving the problems. I would be happy to use him and your company again, based on my experience.
Thank you.
Just received our PC. I tested it out... absolutely with stunning speed and with no difficulty. Acknowledged your technician Jackie for a job well done! Professionalism expertise delivered. Quite a web site you have! Much obliged, our PC is up and running like WOW!
I wanted to let you know, Khimtha did an excellent job! He was prompt and I was surprise by your companies service, that you can get a technician sent out so quickly. I also have a personal technician but I wasn't able to contact him so I called Realtime Support. I wanted to say thank goodness for you guys, that you offer these type of services. For someone who is not computer literate...
Khimtha is an extremely knowledgeable tech, he even went out of his way for me, he made sure my icons were properly working, showed me how to use my programs properly and gave me a few recommendations on computer upgrades.
I look forward in continuing doing business with Realtime Support and will recommend your services to all my friends that need any computer repair. Thanks a million.
Just want to thank you so much for your swift response to our needs yesterday. Peter was very impressive in resolving all the problems with alacrity and enthusiasm.........and I thought customer service was dead ! You can count on serious recommendations to all we know with computer bugs.
Realtime Support hooked up three laptops and two desktops to my wireless network...
The first floor of my home flooded, and I had to rip out all computer connections to save the electronics from water damage. Dan at Realtime Support came to my home, and reconnected everything in about 2.5 hours. He also ran all wires so that everything was neatly cabled and not a spaghetti mess. Dan is an Apple Pro! But Realtime has PC experts as well.
To Our Clients
It is always
such a pleasure to know that our technicians are out
there doing a great job. Realtime Support
always appreciates feedback from our clients. Thank
you so much for taking a moment to send your praise.
Call Our Computer
Technical Support Team Today And Learn More About Our
Products And Services
562.366.0079
or 310.694.9644 ext. 701
