FREQUENTLY ASKED QUESTIONS
1. How do I sign up?
You can view our programs and enroll in one of our programs by clicking "APPLY NOW".
2. How much does it cost to sign up?
In order for us to recommend your company we need to know your company. All programs require a company credential and customer satisfaction history review. There is a one time charge of only $39 for company credential and customer satisfaction history review.
The Starter Provider Program is free to join with No Application Fee / No Annual Fees. All other programs there is a one time $75 application fee. These programs also require an annual membership fee.
3. How do I get paid?
Providers are paid based on the program they joined. Our customers are referred to the Providers business. Once the Provider completes the work, they submit us the bill. Our customer will pay Realtime Support directly, and Realtime Support will pay our Providers. Providers will login to their account and fill out and submit a Reimbursement Claim Form.
4. When do I get paid?
Payments are mailed to Providers bi-weekly.
5. How do I get your customers referred to my business?
All calls are routed though to the Realtime Support call center. Most calls will be from our customers, some calls come from our affiliates and partners that offer electronic protected warranties. Realtime Support will always call you first to discuss the job before referring our customer to your business.
6. What happens if a Provider is not in the customer area?
If a Provider is not in a customer area, the customer will be referred to the nearest Provider in the website directory.
7. Does Realtime Support pay for both parts and labor?
RTS Customer Support Plans only cover labor. Providers can charge their own price for parts, but must collect payment directly from the referred customers.
8. Who pays for parts?
Our referred customers pay for parts at time of pickup or delivery of their computer.
9. How do I get paid for parts?
The Provider is responsible for recovering payment for parts and is responsible for warranties.
10. Can a Provider sell computers to a referred customer?
No. Realtime Support will be the sole provider of complete systems, including new and used PCs, Macs, and servers unless otherwise authorized or unless prior arrangements have been made with Realtime Support directly. This will allow Realtime Support to honor their 24/7 customer service guarantee.
11. What is a Provider, and how are customers referred to Providers?
Providers are computer companies with a service agreement with Realtime Support. These Providers receive priority referrals based on what program they joined, what services they offer, and how close they are to the customer.
12. How many Providers are in my area?
Providers with the same types of programs are limited to one Provider per 3-10 miles radius. (this depends on the size of city)
13. Can any business become a member of the Provider Network?
No, we review every business. We pre-qualify business professionals by utilizing criteria such as Better Business Bureau complaints, background checks, validating state licenses, checking for proof of liability insurance and contacting references. In some cases we visit your business location.
E-mail: info@realtimesupport.com